Build custom customer service software fast
Stuck with off-the-shelf customer service software that makes integrating customer data or automating custom processes difficult? Give your teams the custom support tools they need to effectively manage and improve your customer experience.
Digitizing customer support is difficult
Customer support processes that span multiple systems and data sources are hard to fully digitize. The persistent digital gaps in service operations hurt agent productivity and customer satisfaction. Commercial SaaS solutions can’t easily integrate data or support custom processes. And the time and cost of building customer support tools from scratch is too high.
Our modern approach to low-code development makes it faster & easier
Appsmith's low code platform allows full-stack and backend developers, systems administrators, and data teams to quickly build customer dashboards, customer 360, and customer service software that spans multiple data sources. It helps companies fully digitize support operations, allowing agents to serve customers more quickly and effectively.
How it works
Why Appsmith for customer service software
Integrate customer data from anywhere
Connect your app to any database, SaaS tool, or GraphQL/REST API in just a few clicks to create a comprehensive single customer view.
Build a single UI for all your customer activities
No more context, tool, or tab switching to investigate or respond to support requests. Level up your customer experience by significantly reducing resolution times.
Add custom features to your existing customer service software
Embed Appsmith interfaces into your existing software for customer support with shared authentications and access controls.
Get enterprise-grade security and governance
Bring your users (SCIM), logins (SSO), and access controls to any Appsmith app. Integrate with your SDLC processes to manage versions and merge updates. Self-host or deploy in the cloud.
The Ultimate Guide to Building a Customer 360 App
Tailoring customer support to meet the unique needs of your business is crucial for success. A single customer view can be the key to achieving this. Discover what an SCV is, why it is indispensable, how to create one, and how to implement it in your organization.
A modern approach to low-code development
Don’t try to fit your processes to off-the-shelf tools or spend months building from scratch. Get customization and speed both when you build with Appsmith.
Developer-first
Code-level flexibility and control for all aspects of app development.
Lightweight
Easy implementation and deployment without high cost or complexity.
Fast
Rapid time to value — start immediately and build functional apps in minutes.
Get started even faster with ready-made templates
Customer support
An app to update refunds and delivery status of e-commerce orders.
Customer Messaging Tool
Select a group of clients, choose the message type, and send a WhatsApp message or SMS using Twilio.
Delivery Service Management
Food delivery services can use this app to manage and track order delivery tasks, restaurant partners and drivers.
586%
Increase in customer service turnaround speed
30%
Service requests automated
50%
Less time needed to track down information
Build your custom support software
Start for free and pay for exactly how much you use
Free
Appsmith’s feature-rich core platform is free to use forever
Business
Reuse, customization, and collaboration to support growing commercial teams
Enterprise
Advanced security, scale, and support with custom deployment options